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Privacy

Effective Date: 14th January 2025This privacy policy explains how smartcustomersuccess.com, a trading style of Fresh Labs Digital ("we," "our," or "us"), collects, uses, and protects your information when you use this website (the "Site"). By accessing or using the Site, you agree to the terms of this privacy policy.Data Controller
Fresh Labs Digital, Suite 6, 65 Parkwood Road, Dorset, BH5 2BQ, UK.
Contact us at: [email protected]Information We Collect
We collect and process the following information:- Email addresses: Provided when subscribing to our email newsletter.
- Job posting data: When you interact with our job board via Jobboardly, including name, company details, and job posting information.
- Payment information: Managed securely by Stripe for job board transactions.How We Use Your Data
Your data is used for the following purposes:- Sending email newsletters, including guides, insights, job opportunities, and promotional content.
- Facilitating job postings and related services through Jobboardly.
- Processing payments via Stripe for job board services.Third-Party Services
We use the following services to manage and process data:- Seline Analytics: For anonymized website analytics. No cookies or identifiable tracking are used. For more information, see Seline's Privacy Policy
- MailerLite: To manage email newsletters. For more information, see MailerLite's Privacy Policy.
- Google Drive: To securely store data when exported from MailerLite. Access is limited to authorized personnel.
- Jobboardly: To manage job postings. For details, see Jobboardly's Privacy Policy.
- Stripe: To process payments. For details, see Stripe's Privacy Policy.Data Retention
We retain your data as follows:- Email subscribers: Data is retained in MailerLite as long as you remain subscribed. Unsubscribed users are automatically deleted.
- Job posting data: Retained in Jobboardly for as long as required to provide services.
- Payment information: Stored securely by Stripe in accordance with their retention policies.Data Sharing
We do not sell or share your data with third parties except:- When required to comply with legal obligations.
- As part of a business acquisition, where your data may be transferred to a third party.
- With service providers like MailerLite, Jobboardly, and Stripe to deliver the services described above.User Rights
You have the following rights regarding your data:- Access your data or request a copy.
- Correct inaccurate or incomplete information.
- Request data deletion, subject to legal or contractual obligations.
- Withdraw consent for data processing, such as unsubscribing from email communications.
- Lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe your data has been mishandled.To exercise these rights, contact us at [email protected]Security Measures
We implement appropriate technical and organizational measures to protect your data, including:- Secure storage in MailerLite and Google Drive with access restricted to authorized personnel.
- Encryption and secure payment processing through Stripe.Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of the Site after changes are made constitutes your acceptance of the updated policy.Contact Information
If you have any questions about this privacy policy, contact us at:[email protected]

Terms

Effective Date: 14 January 2025Welcome to smartcustomersuccess.com, a trading style of Fresh Labs Digital ("we," "our," or "us"). By accessing or using this website (the "Site"), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use this Site.Ownership and Operator Details
This Site is owned and operated by:Fresh Labs Digital, Suite 6, 65 Parkwood Road, Dorset, BH5 2BQ, UK.
Contact us at: [email protected]Purpose of the Site
The Site provides free content, including newsletters, guides, insights, and job opportunities related to customer success management. Future offerings may include commercial products and services.Use of the Site
By using this Site, you agree to:- Access the content for personal, non-commercial use only.
- Not copy, reproduce, distribute, or modify any content without prior written consent from us.
- Refrain from using the Site for any unlawful or prohibited purposes.
- Not engage in activities that disrupt or damage the Site’s functionality.Email Newsletter Subscription
When subscribing to our email newsletter:- You agree to provide accurate and current information.
- You acknowledge that your email address will be used to send newsletters, guides, insights, job opportunities, and promotional materials.
- Consent is obtained at the time of sign-up through an opt-in checkbox. You can unsubscribe at any time via the link provided in our emails.External Links and Affiliate Links
The Site may contain links to third-party websites or services. We:- Are not responsible for the content, services, or policies of third-party websites.
- May include affiliate links that generate a commission for us if you make a purchase through them. This does not impact the price you pay.Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, and images, is our property or licensed to us. Unauthorized use of any materials is prohibited.Disclaimer of Liability
We:- Provide the Site and its content on an "as-is" and "as-available" basis.
- Do not guarantee the accuracy, completeness, or reliability of the content.
- Are not liable for any damages, losses, or harm resulting from your use of the Site or reliance on its content.Changes to the Terms
We reserve the right to update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Site after changes are made constitutes your acceptance of the updated Terms.Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or the use of the Site will be subject to the exclusive jurisdiction of the courts of the United Kingdom.Contact Information
If you have questions about these Terms, contact us at:Email: [email protected]
Address: Suite 6, 65 Parkwood Road, Dorset, BH5 2BQ, UK.Thank you for visiting smartcustomersuccess.com